Biz Academy: Customer Loyalty From The Inside Out

Name: Biz Academy: Customer Loyalty From The Inside Out

Date: January 3, 2019

Time: 8:30 AM - 10:00 AM EST

Website: http://www.cschamber.com

Registration: Online Registration is Closed. To register for this event, please contact the Chamber office.

Event Description:

Biz Academy

Customer Loyalty From The Inside Out
Presented by Irma Parone, CEO of Parone Group

This 6 month series features engaging speakers from various corporations about topics that offer educational development opportunities for local businesses of all sizes.

Competition is all around us. Customers often leave for a lower price or any new bright & shiny object. What we need are customers who not only STICK with us but also highly recommend us to friends and colleagues. But how?

From this presentation, you will learn:

. Why customer satisfaction does not earn retention.

· Keys to earning customer loyalty from every level of your organization.

· How to handle mistakes and turn them into opportunities.

And, next steps!